While researching on various trends in the healthcare practices, I came across an interesting finding by one of the renowned medical institutes. Cleveland Clinic, USA, through a detailed study of the HCAHPS (patient experience survey) data, found that most of the patients have a better experience when their doctors and caregivers smile more. The findings also said that when the doctors and nurses do not smile, patients interpret it as a means of hiding problems from them which leads to anxiety and impacts the experience. This potentially can create a trust deficit and hence sometimes might result in non-compliance with the prescribed treatment and possible medicolegal hassles for doctors.
Do you think it is a valid observation? Do you think that a smile can create more trust between doctors and patients? Should adjunct staff personnel be trained regarding better patient care approaches? What are your experiences?
Read more at: https://www.docplexus.in/#/app/posts/b4747cdf-e5ed-4d9a-be5d-dabc1424c386?utm_term=Email-Digest-0-morn&utm_campaign=Email-Digest&utm_medium=Email&utm_source=Docplexus.in&utm_content=CTA
Copyright 2016 © Docplexus
Do you think it is a valid observation? Do you think that a smile can create more trust between doctors and patients? Should adjunct staff personnel be trained regarding better patient care approaches? What are your experiences?
Read more at: https://www.docplexus.in/#/app/posts/b4747cdf-e5ed-4d9a-be5d-dabc1424c386?utm_term=Email-Digest-0-morn&utm_campaign=Email-Digest&utm_medium=Email&utm_source=Docplexus.in&utm_content=CTA
Copyright 2016 © Docplexus
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